Refund policy
Return and Refund Policy
Digital Products
The Dragon Paper sells digital PDF EBOOK products. Because our products are delivered digitally, there are no physical items to return.
Once a digital product has been delivered, accessed, or downloaded, refunds are not normally offered. This helps protect the integrity of the digital files and the official Dragon Paper EBOOK library.
EU Consumer Right of Withdrawal
Customers in the European Union may normally have a 14-day right of withdrawal for online purchases. For digital content supplied immediately, this right may be lost once the customer gives express consent for immediate delivery and acknowledges that they lose the right of withdrawal after the digital content is supplied. EU consumer guidance confirms the general 14-day withdrawal rule for online purchases.
By purchasing and accessing our digital EBOOK files, the customer understands that the product is supplied digitally and that refunds are not normally available once the file has been delivered or downloaded.
When We May Review a Refund Request
We may review refund requests on a case-by-case basis where there is a genuine order problem, such as:
- duplicate purchase
- incorrect file delivered
- corrupted or inaccessible file
- payment or delivery issue
- another clear technical problem with the order
If approved, refunds will be returned to the original payment method where possible.
No Returns of Digital Files
Digital files cannot be returned in the same way as physical goods. Customers must not resell, redistribute, upload, share, or offer the raw digital files as downloads.
How to Request Support
For order support or refund review, please use the website contact form and include your order number, product name, and a clear explanation of the issue.
The Dragon Paper Team